FAQ

Yes, we do.

Your order will take between 12 to 20 business days to arrive at your doorstep once your order is dispatched. You will receive tracking information of your parcel by email between 3 to 5 days of ordering.

Extremely. Built in with SSL-level certification, your information is safe with us.

We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.

You will receive an email with tracking information once your order is dispatched. This can take between 3 to 5 business days after we receive your order.

You can track your parcel via the email we sent you or you can click on the link in the footer "Track My Order". Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.

Do you offer refunds?

Unfortunately we do not. Due to the fact we do our business through many other distributors, we will only refund orders within 24 hours of purchase.  

We are terribly sorry if this has happened. We would like to sort out any faults immediately.

As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website. 

We have fulfillment centers across the globe in Asia, US, China and Canada.